1. Purchasing with DJM Supply Co
When you place an order with DJM Supply Co, you are making an offer to purchase the items in your basket. Once checkout and payment are completed, you’ll receive an order confirmation. Your order is accepted, and a contract is formed, when we pack and dispatch your order (or the first part of it, if shipped in multiple consignments).
We reserve the right to decline orders before dispatch. This is rare but may occur due to stock unavailability, pricing errors, or other unforeseen issues. If this happens, we will notify you and issue a full refund.
2. Stock Availability
We work hard to maintain accurate stock levels. In the rare event that an item is unavailable, we will inform you as soon as possible. Where delays or discrepancies arise, we’ll notify you promptly and work to resolve the matter quickly.
3. Pricing Errors or Wrong Items Delivered
From time to time, pricing errors may occur (e.g., an item mistakenly listed at £0.10 instead of £10.00). We reserve the right to cancel your order up to the point of delivery. If this happens, we will contact you to confirm whether you wish to continue at the correct price.
If you receive incorrect items, please notify us immediately. We will arrange the return of any extra goods at our expense.
4. Prices
Prices are shown either inclusive or exclusive of VAT. If unclear, please assume prices exclude VAT. Shipping charges are calculated at checkout.
If you find a comparable product of equal or better quality, quantity, and availability before placing your order, contact us for a price match.
5. Delivery
Delivery options are displayed during checkout. Free delivery is available on qualifying orders. If you authorise couriers to leave your order in a specified location or with a neighbour, delivery will be deemed complete at that point.
Couriers usually attempt delivery a limited number of times before requiring collection from their depot. If goods are returned to us due to failed delivery attempts, we’ll contact you. Unclaimed goods may be restocked or disposed of after 30 days, without refund.
6. Installers
We may recommend or list installers for your convenience. However, DJM Supply Co is not responsible for their qualifications, accreditations, insurance, or workmanship. Installers are solely responsible for the services they provide.
7. Product Guarantee & Warranty
Our products come with guarantees of up to 2, 3, or 5 years, depending on the item. Warranty details are shown on individual product pages.
The warranty covers the product itself and means faulty items will be repaired, replaced, or refunded at our discretion.
The warranty does not cover:
- Improper installation, incorrect voltage, or faulty wiring
- Damage caused by heat, water (unless IP-rated), or chemicals
- Natural wear and tear such as brightness or colour fading over time
- On-site costs (e.g. installation, removal, inspection fees)
Claims for LED chip failures are valid if the failure rate exceeds 1.5%.
8. Cancellations & Returns
Consumer Rights: You may cancel your order within 14 days of receipt. Please notify us by phone or email (
returns@djmsupplyco.co.uk). Returned items must be undamaged, unused, and in original packaging with manuals and accessories.
Exceptions: Bespoke, customised, or specially ordered items. Certain products (e.g. cut-to-length neon flex) are non-returnable unless defective.
Faulty Items: If your item is faulty, contact us via the above email. Please return goods in their original packaging. Once the fault is confirmed, shipping costs will be reimbursed. Refunds are issued to the original payment method. Refund values may be reduced if goods are damaged, used, or missing parts.
9. Website Content
All photos, text, and trademarks on our website are protected. You must obtain permission to use our materials. Unauthorised use will be pursued.
10. Liability
We always aim to deliver high-quality products and service. However, we cannot accept liability for indirect or consequential losses unless agreed before purchase.
For consumers, your statutory rights remain unaffected, including the right to receive goods as described. For business customers, liability is limited to the value of the goods purchased.
Exceptions include liability for death, personal injury, or fraud.
11. Disputes & Amendments
These Terms & Conditions are governed by English law. Any disputes will be resolved in English courts.
We reserve the right to amend these Terms & Conditions at any time. Changes apply only to new orders, not those already placed.
For queries, please contact our support team.
