Privacy Policy

Effective date: [December 2025]

Welcome to DJM Supply Co, Your privacy is a priority — this policy explains how we collect, use, store, and protect your personal data when you use our website or purchase our products or services.

By using our website or submitting your data to us, you agree to the practices described in this policy. If you do not agree, please do not use our site or provide personal data.

1. What information we collect

We collect different types of data depending on how you interact with us. Broadly, the categories are:

a) Information you provide voluntarily

• Name
• Email address
• Postal address / billing & shipping address
• Telephone number
• Payment information (e.g. credit card details, or via third-party payment processors)
• Any messages, queries, or support correspondence you send us

b) Automatically collected / technical data

• IP address
• Browser type and version
• Device type / operating system
• Pages visited, time spent, clicks, referring URL
• Cookies, tracking and usage data

c) Third-party sources / integrations

• Analytics tools (e.g. Google Analytics)
• Payment service providers
• Marketing / advertising networks (if you’ve given consent)

2. How and why we use your data

We use your personal data for various valid purposes, including:

• To process your orders, payments, refunds, deliveries
• To maintain and manage your account or user profile
• To communicate with you: confirmations, updates, support
• To send you promotional materials or newsletters (if you consent)
• To detect, prevent or address technical issues, fraud, or abuse
• To analyze site usage and improve our services
• To comply with legal obligations (e.g. tax law, accounting, legal requests)

We rely on legal justifications such as consent, performance of a contract, legitimate interests, or compliance with law.

3. Sharing your data

We will not sell your personal information. But we may share it with:

• Third-party service providers (e.g. courier companies, payment processors, analytics, email providers) under contractual obligations to maintain confidentiality and security
• Our group companies, if applicable
• Law enforcement, regulators, or courts when legally required
• Potential buyers or investors in the event of a merger, acquisition or sale of business assets

4. Cookies & tracking

We use cookies and similar technologies to improve your browsing experience. Types include:

• Strictly necessary cookies — essential for site operation (e.g. login, cart)
• Performance / analytics cookies — to collect usage data and optimize the site
• Functionality cookies — to remember your preferences (e.g. language, settings)
• Marketing / advertising cookies — to show you relevant offers or track ad performance (only with consent)

You can manage or disable cookies via your browser settings, though this may affect some site functionality.

5. Data retention

We keep your personal data only as long as necessary for the purposes for which it was collected, subject to legal or regulatory obligations. For example:

• Order & transaction data: retained for accounting / tax compliance periods
• Account profile data: retained until you request deletion or close your account
• Marketing consents: kept until you withdraw consent

After that period, data is securely deleted or anonymised.

6. Your rights

Depending on your jurisdiction, you may have these rights (subject to limits under law):

• Access: request a copy of the data we hold about you
• Rectification: correct any inaccurate or incomplete data
• Erasure: ask that your data be deleted (in certain circumstances)
• Restriction: request that we limit processing of your data
• Portability: receive your data in a structured, commonly used format
• Objection: object to processing (especially for marketing or profiling)
• Withdraw consent: if processing is based on your consent, you can withdraw it
• Lodge a complaint: with the relevant data protection authority (in the UK, the ICO)

To exercise your rights, contact us via the details in Section 9 below. We will respond consistent with applicable law (often within one month).

7. Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure or destruction. These include encryption, access controls, secure servers, and regular audits. However, no system is completely secure, so use care (for example, in choosing your password).

8. International transfers

When your data is transferred outside your country (e.g. from the UK to a service provider abroad), we ensure protections such as:

• Using countries with adequate data protection laws
• Standard contractual clauses
• Other acceptable safeguards under applicable law

We only transfer data to third parties under terms that oblige them to protect your information.

9. Contact us & complaints

If you have questions, requests, or concerns about your data, privacy, or this policy, you can contact:

DJM Supply Co.

[131 Shipstone Road, Stratford, Warwickshire, CV37 7LW]

Email: [sales@djmsupply.co.uk]

Phone: [07414533968]

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or other applicable data protection regulator if you believe your rights have been violated.

10. Changes to this policy

We may update this Privacy Policy from time to time (for legal, operational, or business reasons). When we do, we will revise the “Effective Date” above and, depending on the change, may notify you (e.g. via email or a banner notice). You should review this page periodically.